Frequently Asked Questions

Got a question? We’re here to help.

  • What are your business hours?

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  • What happens if I arrive after reception has closed?

    Don’t worry! If you plan to arrive after 7:00 PM, please let us know in advance. We will leave a "Late Check-in" envelope with your name on it at the shelf outside the reception door, containing your key and a park map.

  • Is there a minimum age to check in?

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  • Are pets allowed at the park?

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  • Do the rooms have private bathrooms?

    Motels, Chalets, and Bungalows: These feature private en-suite bathrooms.


    Basic Cabins and Dorms: These have access to our modern, clean communal bathroom facilities located nearby in the park.

  • Can I cook my own meals?

    Absolutely. Our self-contained units have private kitchenettes. For those in cabins or campsites, we have a spacious communal kitchen fully equipped with stovetops, microwaves, fridges, and dining tables. We also have outdoor BBQ grills and a picnic area.

  • Is there a place to do laundry?

    Yes, we have a coin-operated laundry room with washing machines and dryers. We can also provide a hair dryer on request at reception.

  • What should I do about breakfast?

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  • Is parking free?

    Yes, we offer free self-parking on-site for all our guests. If you are going on an overnight Doubtful Sound cruise, please check with reception about leaving your vehicle with us.

  • What is your cancellation policy?

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  • Do you have a swimming pool?

    We do not have a swimming pool on-site, but we are located right across from Frasers Beach on Lake Manapouri—the perfect spot for a refreshing natural swim during the summer months!